Refund Policy

If you receive an incorrect, wrong, or faulty product, please contact our customer service team within two days of receiving your order. To initiate a return, provide your order number, details of the issue, and supporting evidence such as photos if applicable. Our customer service team will guide you through the return process and provide instructions for returning the product.

1. We will give a full refund for any expired products. You have to send the product image with the expiry date showing, order number and the invoice of the order.
2. Damaged/Spilled/Rotten Products : If any product is damaged or spilled or rotten a full refund for the product will be given. In that case customer have to send the product image showing the problem, order number and the invoice of the order.
3. Missing Items For any missing items complaints have to send an image showing the delivery package image with delivered items, Physical Invoice image and order number or they can contact and send a request for the missing item through info@sklmart.jp. We will do an investigation for the dispatched order. After investigation, we will refund full for the missing products.
4. Refund Procedures : If you have done the payment with Credit Card, the refund will be processed to the credit card. A 3.6% processing charge will be applied if the refund is requested by the customer. For missing any products, there will be no processing charge. Please remember it can take 5-7 days for your bank or Credit Card Company to process and post the refund too.